Shipping Policy

At Alorae, we strive to deliver your order as quickly and smoothly as possible. Please read our shipping policy below to understand how and when you can expect your items.

Order Processing Time

  • Orders are typically processed within 1–3 business days.

  • Orders placed on weekends or public holidays will be processed the next working day.

Shipping Time

  • Standard Delivery: Estimated delivery time is 7–15 business days, depending on your location.

  • Please note: Delivery times may vary due to high demand, customs processing, or courier delays beyond our control.

Shipping Charges

  • Shipping fees (if applicable) will be calculated at checkout based on your location and selected shipping method.

Tracking Your Order

  • Once your order is shipped, a tracking number will be provided.

  • You can use the tracking number on the courier's website to monitor the delivery progress.

International Shipping

  • We currently ship to selected countries. Availability will be displayed at checkout.

  • International orders may be subject to customs fees, taxes, or duties, which are the responsibility of the customer.

Delays or Lost Packages

  • If your package is delayed or hasn't arrived within the estimated time, please visit our Track Order or Help Center page for further assistance.

  • In rare cases, delivery may be delayed due to customs clearance or unforeseen courier issues.